Customer cancellations
- Cancelling before a professional arrives is always free.
- Because customers pay no platform fee, there is nothing for HomeFix to refund.
- Repeated late cancellations may temporarily limit new job postings.
Provider access fee refunds
The flat access fee is credited back to your wallet when:
- The customer cancels the booking before work begins.
- The customer is unreachable and support confirms a no-show.
- A duplicate or fraudulent job posting is detected.
Approved refunds appear as wallet credit within 24 hours, or return to the original payment method in 5–7 business days on request.
Free promotional bookings
Bookings that used a free-booking credit are restored to your account if the job is cancelled by the customer.
How to raise a request
Open the booking in the app and tap Report an issue, or email cqlsysvishal@gmail.com with your booking ID. Most requests are resolved within 48 hours.